Workplace psychology: seven simple and effective nonverbal communication
      Psychology: the total expression of information in communication is equal to 7% intonation + 38% voice + 55% body language.In the workplace, not only is speaking a technique, nonverbal communication is also a skill you have to know.
      What is communication?From the perspective of psychology, communication is the process of transmission and feedback of thoughts and feelings between people or between people and groups, so as to achieve consensus and emotional flow.Albert,         American communications scientistMelambi had a formula for communication:
      The total expression of information in communication is = 7% intonation + 38% voice + 55% body language.
      We classify sound and body language as symbols of non-verbal communication, and only 7% of communication in interpersonal communication and sales is made by words.
1, eyes
      Eye contact is the most expressive non-verbal communication between people.The phrase such as "eye contact" and "dark farewell wave" illustrate the importance of eye sight in people's emotional communication.
      In sales activities, the listener should look at the other person and express concern;The speaker should not look at each other again, unless the relationship is close enough to "pass the eye".When the speaker finished his last sentence, he looked into the other person's eyes.This is a way of asking, "do you think I am right?"Or hinting that the other person is "talking about it now".
      In the process of people's communication and sales, the gaze of each other is different because of their status and confidence.Marketing experts in one experiment, let two strangers female college students to discuss problems, advance said to one of them, her conversation object is a graduate student, but told another person at the same time, her conversation object is a multiple trails in middle school students in the college entrance examination.As a result, the female students who thought they were in high status stared at each other confidently in the listening and speaking process, while the female students who thought they had low status were rarely looking at each other when they spoke.In daily life, we can also observe that the active person is often more focused on the other person, while the passive person is less likely to look at each other's eyes.
2. Clothing
      At the negotiating table, people's clothes are also communicating with each other.The Italian film star Sophia?"Your clothes tend to indicate which type you are, and it represents your personality," says Roland. "a person who meets you will often consciously judge you by how you dress."
      The clothes themselves are not talking, but people often express their thoughts and Suggestions in certain situations by wearing some kind of clothes.In sales contacts, people always choose clothes that are appropriate to the environment, the occasion and the match.On the negotiating table, it is fair to say that clothing is an extension of the seller's "self-image".The same person, dressed differently, leaves a completely different impression, and can have a different impact on the relationship.
3. Body potential
      Dafen chi once said that the mind should be represented by posture and movement of the limbs.Similarly, in sales and interpersonal direction, people's every move can reflect certain attitudes and express certain meanings.
      The salesman's body will reveal his attitude.If the muscles of the body are tight, it may be because of internal tension and formality, often in association with people who have higher status than themselves.Marketing experts believe that physical relaxation is a form of information transmission.It is extremely relaxing to lean over 15 degrees backwards.The thoughts and feelings of people will be reflected from the physical potential, slightly inclined to each other, expressing enthusiasm and interest;Get up a little, and be courteous;The body is leaning back, appearing unconcerned and slow;Turn sideways to show disgust and contempt;Back to the house, to ignore;A walk away is a sign of rejection.
      If you want to give each other in the process of selling a good first impression, so the first thing you should pay more attention to the attitude to meet each other, if you head and asked when people meet, listless, each other will guess maybe unpopular;If you don't look at each other and look right, the other person may wonder if you are selling in good faith.
June 20, 2017